SNP ensures the availability of customer systems and IT services through premium hosting services from its SNP Data Centers, offering high availability and SLA-driven performance.
SNP's SAP Administrative Care “Plus” delivers a ready-to-use platform tailored to each customer's needs. It covers comprehensive monitoring and rapid response to performance issues, allowing customers to focus on the value they derive from their system's business layer (ERP, for example) while SNP takes care of hardware and software platforms.
The scope of support and response times is developed under service level agreements (SLAs) with each customer, detailing individual terms for each customer's business and economic needs.
Define the platform you need and the service level you expect, and SNP will deliver it for you.