“Thanks to SNP’s coaching approach, today we can implement smaller add-ons and upgrades ourselves. In addition, we are also able to run maintenance for the SAP Solution Manager ourselves.” Willi Hackenbroch, IT Department, responsible for Quality, Change, and Test Management, Bank für Sozialwirtschaft AG
The scope of features included in the new SAP Solution Manager Release 7.1 – which comprise a simplified user interface and expanded ITIL compliance, among other features – was the main reason why the Bank für Sozialwirtschaft’s IT department decided to upgrade to SAP Solution Manager 7.1.
Thanks to the close collaboration between the team from the Bank für Sozialwirtschaft AG and the specialists from SNP, the upgrade was successfully carried out during the scheduled period of time, both for basis as well as incident management.
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