Success Story: SAP Solution Manager Upgrade

“Thanks to SNP’s coaching approach, today we can implement smaller add-ons and upgrades ourselves. In addition, we are also able to run maintenance for the SAP Solution Manager ourselves.” Willi Hackenbroch, IT Department, responsible for Quality, Change, and Test Management, Bank für Sozialwirtschaft AG

The Challenge

The scope of features included in the new SAP Solution Manager Release 7.1 – which comprise a simplified user interface and expanded ITIL compliance, among other features – was the main reason why the Bank für Sozialwirtschaft’s IT department decided to upgrade to SAP Solution Manager 7.1.

The Solution

Thanks to the close collaboration between the team from the Bank für Sozialwirtschaft AG and the specialists from SNP, the upgrade was successfully carried out during the scheduled period of time, both for basis as well as incident management.

The Advantage

  • A smooth and error-free update thanks to careful planning by the project team and the expertise of SNP
  • Use of the SAP Solution Manager’s new features
  • Access to historical data after the upgrade
  • Time and cost savings