Success Story: Optimizing Change Request Management

The goal of the project was to introduce a transparent change process for all workflows, system landscapes, and requirements. Doing so reduces the number of changes outside of predefined releases by over 70 percent.” Claus Nickel, IT Release and Deployment Manager, ESPRIT Europe

The Challenge

The goal was to introduce a transparent change process for all workflows, system landscapes, and requirements. The project’s main challenge was that ESPRIT uses a five-stage SAP template landscape.

The Solution

ESPRIT decided to implement change request management on the basis of the SAP Solution Manager. As a result of SNP’s far-reaching process expertise and multifaceted range of experience with SAP Solution Manager, both qualities necessary to tailored the program to ESPRIT’s specific requirements, the company selected SNP SE to carry out the project.

The Advantage

  • Change requests can be classified into different types at any time, including later in the process
  • Secured a transparent change process for all workflows, system landscapes, and requirements; all changes can be cleanly evaluated and prioritized
  • Cut the number of changes outside of the predefined releases by over 70 percent
  • Additional required functions for the SAP Solution Manager were provided by SNP