Success Story: Jacob Holm & Sons AG: Eight Countries, Two Systems, One AMS supplier

Before choosing the SAP application management service from SNP, we were looking for a golden solution that would enable us to combine everything together – SAP ERP and SAP B1 competencies and the ability to provide the AMS service for both systems in different time zones. We wanted to sign one contract with one company.These specific expectations were fulfilled by SNP, who offered us everything we needed. We included support for two systems in eight countries worldwide under one support contract.


SNP’s flexible approach has enabled us to share tickets from our own helpdesk application, without creating confusion for our users and IT team. Our good cooperation with SNP has also resulted in development projects such as Matflow or the SII system in Spain, which we intend to deepen with the design and implementation of new and innovative SAP-based solutions.


Thomas Lesage, Group IT Director, Jacob Holm

The Challenge

Jacob Holm is a company with an extensive organizational structure. The company headquarters are located in Switzerland, with production facilities in France, Spain and the USA, and sales offices in the USA, Mexico, Argentina, Japan, China and Malaysia. The headquarters and manufacturing companies work in the SAP ERP (ECC) system, while sales branches use the SAP Business One system to create a coherent corporate work environment. Jacob Holm acquired the Sontara® business and plants in 2014. After the integration and stabilization phase in 2015, there was a strong need for one service – integrated application management – for two different solutions in different time zones.

The Solution

SNP has been providing an application management service for Jacob Holm since January 1, 2016. Support is provided for two integrated enterprise management systems: SAP ERP and SAP Business One. In the SAP ERP system, support covers all functional areas, including finance and controlling, sales and distribution, warehouse management, materials management, production planning and as quality management. The application management service for SAP Business One users is provided for sales offices worldwide.

The Advantage

  • Purchasing licenses and installing eDocument and SAP Cloud Platform Integration
  • Installing relevant OSS notes/support packages
  • Customizing the SAP application layer
  • Obtaining a certificate from AEAT (Agencia Estatal de Administración Tributaria)
  • SAP Cloud Platform Integration tenant configuration