“The experts at SNP Business Landscape Management GmbH had the extensive expertise and consulting capabilities with SAP Solution Manager to enable the rapid deployment and global usability of IT Service Management processes at EGGER.” Thomas Berger, Head of SAP Basis, EGGER
The project called for the implementation of a central tool to enable worldwide use of all IT Service Management processes (incident, problem and change) for Egger’s infrastructure and SAP environment.
Functionally upgrading SAP Solution Manager to 7.1 included implementing and configuring SAP CRM Web UI transaction types for incident and problem management as well as SAP Change, Citrix Change and General Change in Change Request Management.
