Smarter SAP Application Management with CrystalBridge

Realize the Full Potential of Your SAP Systems

When your SAP team needs operational support, they need it now. SNP remote application management services for SAP give your team instant access to our dedicated team of support consultants.
 
Our support technicians have deep insights into your SAP system landscape that are gained through our proprietary CrystalBridge software. We leverage the CrystalBridge command center to achieve faster, smarter, and better-informed problem resolution for SAP systems. Plus, with our fully managed services, our team of experts can identify recommendations to optimize your systems, preventing problems before they start.
Our SAP outsourced application management services include:
  • On-demand access to experienced SAP specialists
  • A single point of contact for problem resolution: SNP Service Desk
  • Predictable, fixed contracts and SLA-defined response times
  • The highest global standards in data security (information security management system compliant with ISO 27001) and IT service management (IT service management system compliant with ISO 20000 and ITIL recommendations)

SNP Success Story:

Jacob Holm & Sons AG: Eight Countries, Two Systems, One AMS Supplier

Jacob Holm, an innovative producer of nonwoven fabrics, has been using the SAP ERP (ECC) and SAP B1 application management service from BCC in its subsidiaries in Europe, the Americas, and Asia since January 2016. As part of the SAP application management contract, BCC specialists provide employees of Jacob Holm with remote assistance in solving problems that occur during the ongoing operation and development of SAP systems. BCC supports all of Jacob Holm's business areas comprehensively and professionally, rapidly responding to any reported need for change in SAP.
 
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CrystalBridge: Your Transformation Command Center